Direct engineering support for every Porritt Inc. product. No ticket queues, no offshore call centers — your questions go to the engineers who built the software.
Product Support
NORMEX Standards AI
Install and licensing help, standards-pack updates, gap-analysis questions, and .docx export troubleshooting.
NEXUS CAD
Point-cloud import formats, browser requirements, model performance tuning, and export pipeline questions.
All Other Products
QUANTA, ARCHIMEDES, Materials Degradation AI, AutoPID, NEXUS Event Prediction AI, and NORMEX Federal deployments.
How to Reach Us
- Email: timothy@porrittinc.com — include your product, version, and a screenshot if possible. Typical response: same business day.
- Priority support: included with Professional and Enterprise NORMEX plans.
- On-site support: available for Enterprise deployments and federal facilities.
Common Questions
Does NORMEX require internet access? No — NORMEX runs fully offline. No cloud, no IT ticket, no data leaves your facility.
How do license renewals work? Annual plans renew automatically; you’ll receive a notice 30 days out. See pricing.
Can you migrate our legacy standards library? Yes — batch ingestion is included with Professional and above, or as a consulting engagement.
Federal & Enterprise Support
Porritt Inc. is SAM.gov registered (UEI WQWHVJ1J98S9, CAGE 9Z7B9) and CMMC Level 2 self-assessed, so support requests from federal facilities and their primes move through the same channel as everyone else — no separate contract vehicle required. Before emailing, most install and licensing questions are answered faster by checking the product’s own documentation, but if you can’t find it there, don’t spend time hunting: send it to timothy@porrittinc.com and we’ll point you to the right place or fix it directly. Enterprise and federal deployments also get a named engineering contact for the life of the contract, not a rotating queue. If a product genuinely isn’t working as documented, treat that as a bug report, not a support ticket — the same engineers who build the software triage it, so fixes tend to ship fast.